Waters & Gate is a true credit management & debt recovery specialist

Credit management is at the heart of all our products and services.

Meet the Management Team

allan poole

Allan Poole – Operations Director

Appointed to the National Advisory Board of the Chartered Institute of Credit Management in 2016, Allan has 20 years of experience in recoveries and credit management.

Allan has worked for some of the largest companies in the UK including HSBC, Zurich Insurance, 118 118 and Future Publishing.

 

Katherine Kelly – Collections Manager

Katherine responsibilities include managing our Main Collection Team.

Joining Waters & Gate in 2015, Katherine’s collection experience, client knowledge and leadership skills have proved pivotal to Waters & Gate’s success.

Under Katherine’s careful guidance, Waters & Gate has experience significant increases in both our client success rates and team retention.

 

Sam Jones – Operations Manager

Sam heads up the Finance, Client and Sales teams within Waters & Gate having joined us in 2017. Since that time Sam’s methodical and detailed approach has ensured we continue to offer unrivalled service to both clients and debtors.

Sam has developed and professionalised these support teams since 2018 is now a pivotal member of the Waters & Gate management team.

 

Erin Oliver – Assistant Collections Manager

Erin is responsible for managing our Utilities Collection Team.

Since joining Waters & Gate in 2020, Erin has repeatedly demonstrated her leadership skills and professionalism across the organisation.

Erin has enjoyed significant success managing one of the most important divisions within Waters & Gate and it is testament to Erin’s hard work and efforts that our Utilities division is one of the fastest growth areas in Waters & Gate.

 

Liam Forster – Senior Client Relationship

With specific responsibility for managing external client relationships, Liam joined us in 2016.

Liam has spearheaded our drive to ensure we continue to be client focused whilst protecting the rights of customers.

This role is especially important given the additional scrutiny that comes with holding a Consumer Credit Licence from the Financial Conduct Authority alongside our responsibilities as members of both the Credit Services Association and the Chartered Institute of Credit Management.

 

Rachel Hewison – Senior Finance Administrator

Rachel joined the Finance Team in 2018 and since then has continually demonstrated her skills and work ethic in a dynamic and fast moving industry.

Reporting directly to the Operations Manager, Rachel is one of the most experienced members of Waters & Gate.

Whether training new members of the team, deputising for the Operations Manager or managing key client reporting requirements, Rachel is an asset to both her colleagues and the company.

 

Aidan Ripken – Senior Collection Advisor

Aidan joined Waters & Gate in 2020 and quickly established himself as one of the best Collection Advisers in the company.

Now supporting the management team on our Utilities Collection Team, Aidan’s responsibility now includes training and recruitment

With the help of Aidan our Utilities Collection Team has expanded significantly over the last 12 months.

 

Ryan Higginson – Senior Collection Advisor

Ryan is the Senior Collection Advisor, supporting the Collection Manager to ensure the team continues to be successful.

Since joining Waters & Gate in 2020 Ryan has proved invaluable to Waters & Gate and supports training, recruitment alongside day to day management of the main collection team.