Waters & Gate is a true credit management & debt recovery specialist

Credit management is at the heart of all our products and services.

Meet the Management Team

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Allan Poole – Operations Director

Appointed to the National Advisory Board of the Chartered Institute of Credit Management in 2016, Allan has 20 years of experience in recoveries and credit management.

Allan has worked for some of the largest companies in the UK including HSBC, Zurich Insurance, 118 118 and Future Publishing.

 

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Katherine Kelly – Collections Manager

Katherine is responsible for the management across our collection teams.

Katherine’s collection experience, client knowledge and leadership skills have proved pivotal to Waters & Gate’s success.

Under Katherine’s careful guidance, Waters & Gate has experience significant increases in both our client success rates and team retention.

 

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Sasha Houghton – Assistant Collections Manager and Head of Training

Since joining Waters & Gate in 2016, Sasha’s primary role has been to support and design all in-house training programmes and materials in accordance with the needs of the business.

In addition Sasha is also a key member of the wider management team with specific focus on our evening and weekend service.

 

Sam Jones – Assistant Finance Manager

Sam heads up the finance team within Waters & Gate having joined us in 2017. Since that time Sam’s methodical and detailed approach has ensured we continue to offer unrivalled service to both clients and debtors.

Sam has developed and professionalised the finance team over the last 2 years and is now a pivotal member of the Waters & Gate team.

 

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Liam Forster – Client Relationship Administrator

With specific responsibility for managing external client relationships, Liam joined us in 2016.

Liam has spearheaded our drive to ensure we are client focused at all times whilst protecting the rights of customers.

This role is especially important given the additional scrutiny that comes with holding a Consumer Credit Licence from the Financial Conduct Authority alongside our responsibilities as members of both the Credit Services Association and the Chartered Institute of Credit Management.